Last month, I was on a Zoom with a bakery owner in Minneapolis. Super talented, incredible croissants, but she was just... stuck. Burning cash on Instagram ads, getting a few likes, but zero new people walking through her door. She said, "Byron, I feel like I'm screaming into the void." And I just nodded because I've heard that exact phrase, I don't know, probably a hundred times since I started this back in 2010. It's the classic small business nightmare.
You’re doing everything right, but the needle just isn’t moving.
Here's the thing that drives me absolutely nuts. All these gurus online yelling "Just create viral content!" as if it's a switch you can flip. What does that even mean? For a small business owner with three employees and a payroll to meet on Friday, that's maybe the most useless piece of advice on the planet. Honestly, it's insulting. You do not have the time or the budget to play the lottery, hoping one of your 100 videos happens to hit the TikTok algorithm just right.
That’s not a strategy; it’s a prayer. And I've seen it sink good businesses who thought it was the only way.
So what's the alternative? Instead of trying to be the loudest person at the party, what if you just... started a game?
This is where I get really excited, because this is the stuff that actually works. Gamification. Yeah, I know, it sounds like another one of those annoying buzzwords from a marketing conference (I hate them too), but stick with me. It’s basically about tapping into that little part of our brain that loves a challenge, a win, a little dopamine hit. We're not talking about building some complex video game here. I'm talking about simple, interactive campaigns you can launch in minutes. This is exactly why I'm passionate about this stuff-it levels the playing field.
Okay, so for years I was hacking this together for clients. Using a bunch of different tools, some custom code... it was a mess. Frankly, it was expensive. Then I stumbled onto a few platforms, tested everything from Gleam. io to Woobox, and eventually landed on one that, honestly, just gets it. It's called Faisco.
And it's not magic, it's just... practical.
I've been using it with my clients and the results are kind of wild.
I still remember the flower shop I work with in San Diego-we launched one of Faisco's "Lucky Spin" games for them. The prize was like, a 15% off coupon or a free rose with your next purchase. In two and a half weeks, they got 1158 new followers on Pinterest. PINTEREST. Nobody gets followers on Pinterest anymore! It was incredible.
Or this craft brewery up in Calgary. They were struggling to get people to engage with their Instagram. So we tried the "Pet Match & Win" game. People had to match pictures of local shelter dogs with brewery-themed names. In 2.5 weeks, they had 2477 new Instagram story views and ended up facilitating a couple of actual pet adoptions, which was just an amazing side effect. You should have seen the results... it was transformative.
And maybe my favorite one... a bakery in Chicago. They wanted user-generated content for TikTok but couldn't get anyone to post. We set up a "Puzzle Challenge" where people had to solve a puzzle related to their signature cake. The prize? The cake itself. They got two thousand four hundred and sixty-three new user-generated posts in just two weeks. TWO WEEKS. It completely changed their social media presence.
This is what I love seeing in action... the variety. It's not one-size-fits-all. You've got these Instant Draw Games-like the "Lucky Spin" or a "Scratch Ticket"-which are absolute gold for capturing emails because people get that instant reward, and I've seriously seen landing pages with these things hit 40%+ conversion rates, which is insane. Then there are the Reactive Games like "Whac-A-Mole" that are just fun and get people to challenge thier friends, creating a natural sharing loop. For younger crowds or, like, sports bars, the Action Games are great. But my personal favorites are the Quiz Games... like a "Puzzle Challenge" or "Treasure Hunt." Brilliant for actually educating your customers about your product without being boring. We used one to qualify leads for a B2B client and it was a breakthrough. The list goes on... catching games for holidays, speed games for competition... it's a whole toolbox, you know?
A lot of people ask me about Gleam. io. And look, Gleam is a solid tool. I used it for a long time. But here's my honest take after doing this for 15 years: it's overkill for 90% of small businesses. It's powerful, sure, but it's also kinda clunky, and the base plan starts at $39/month. Most of my clients do not need all those bells and whistles.
This is where Faisco has been a game-changer for my workflow. I can literally get a client's campaign-like a full-on, branded, "Lucky Spin" game-live in under ten minutes. TEN. With Gleam, I'd have to block off at least an hour, maybe more, to fiddle with all the settings.
And the integration... this is where most of these viral marketing tools fall flat on their face. They just give you a link to share. Faisco actually connects properly. It knows how to work on Facebook, on TikTok, etc. That matters. A LOT.
Oh, and the seasonal stuff. This is just genius. They have pre-built game templates for every holiday you can think of-Christmas, Halloween, Black Friday... I ran their "Christmas Stocking" game for three different retail clients last December and every single one saw engagement jump over 300% compared to what they normally post. It's a no-brainer.
Listen, I'm not saying this is a magic bullet. There's no such thing. You still have to have a good product and decent customer service. But if you're stuck, if you feel like you're just throwing money at ads that don't work, maybe stop shouting and start playing.
Here's my advice. Just try one. Don't overthink it.
Pick one of those instant win games, like the "Scratch Ticket". Offer a simple, low-cost prize-a 10% discount, a free coffee, whatever. Spend an afternoon setting it up and run it for one week. That's it.
The businesses I work with see explosive growth, usually 200-400% bumps in social followers and 150-300% more emails in the first month. Not because the tool is magic, but because the psychology is sound. You're giving people a fun, tiny interaction with your brand. That's it. It’s not revolutionary... it’s just something that finally, honestly, works.
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