Honestly, if I have to read one more blog post telling a small business owner to "just create viral content," I'm going to lose my mind. I've been doing this since 2010, and let me tell you, "going viral" isn't a strategy. It's lightning in a bottle. What is a strategy is using smart tools that give you a fighting chance.
I was on a call last month with a bakery in Minneapolis-fantastic croissants, seriously-and they were at their wit's end. They were spending hundreds on boosted posts, getting a few vanity likes, but their email list was stagnant and foot traffic was... meh. They were doing everything the "gurus" tell you to do, and getting nowhere. It was the same story I saw back in Portland with that startup burning through seed money.
They asked me about viral marketing tools for small business, and I could just see the exhaustion in their eyes. They were expecting me to pitch some complex, thousand-dollar-a-month software.
Instead, we talked about a scratch-off ticket.
Look, I know "gamification" sounds like a buzzword cooked up in a Silicon Valley boardroom. I get it. I hate it too. But the principle behind it is rock-solid and it's something big brands have known for decades. People like to play games. We like to win. We get a little dopamine hit from a surprise reward.
That's it. It isn't more complicated than that.
For a small business, this is pure gold. Instead of just shouting "10% OFF!" into the void like everyone else, you're creating a micro-experience. A moment of fun. And that, right there, is how you cut through the noise. It’s not about some revolutionary new marketing channel; it's about making your existing channels-your Instagram, your website, your email list-actually engaging. It's about giving people a reason to stop scrolling for three seconds. And in 2024, three seconds is an eternity.
I've tested everything over the years. Gleam. io, Woobox, you name it. A lot of them are powerful, but they're either too expensive or too damn complicated for a business owner who's also the head baker, the cashier, and the janitor. This is why I've been so obsessed with platforms like Faisco lately... because they just work out of the box for the clients I serve.
This is where it gets really interesting... it's not just about running a generic "giveaway." The type of game matters. A lot.
Here's what I've seen get crazy results:
Instant Draw Games (for lead capture): These are your "Lucky Spin," "Scratch Ticket," or "Lucky Draw" games. They're stupidly effective. That Miami coffee shop I mentioned? We ran a "Scratch Ticket" campaign on their landing page offering a chance to win a free latte. It got them 963 new Instagram followers in two and a half weeks. I've seen landing pages with these things convert at over 40% for email sign-ups. It's that immediate gratification. People can't resist.
Reactive Games (for engagement): Think "Whac-A-Mole" or "Burger Stacker." These require a little skill. I set up a "Whac-A-Mole" game for a craft brewery in Orlando, and it was explosive. People started sharing their scores in their Instagram stories, challenging friends... we tracked 3,094 new story views directly from that campaign in just 12 days. You can't buy that kind of engagement.
Action Games (for younger audiences): This is your "Crazy Karting" or "NBA Blitz" style game. A fitness studio in Minneapolis used "Crazy Karting" to promote a new student special. They got 911 new email addresses in ten days. Ten! Because it was fun and different, and frankly, people were probably playing it when they should have been working.
Quiz & Catching Games (for seasonal & educational stuff): Quizzes are brilliant for qualifying leads, and catching games-like "Fill My Christmas Stocking"-are just genius for holidays. More on that in a second.
You see the pattern? You match the game to the goal. It’s not rocket science, it's just... smart.
Here's the thing. Every year, we all scramble for Black Friday or Valentine's Day content. It's a nightmare. We end up posting the same boring "20% OFF" graphic as everyone else.
This is where I've seen these tools become a literal game-changer. Faisco, for example, has pre-built templates for all of it. Christmas, Halloween, New Year's... everything. I worked with three different retail clients last December. We used the exact same "Christmas Stocking" catching game for all of them, just with their own branding and prizes.
Their engagement was over 300% higher than their normal December posts. Three hundred percent! Because while everyone else was screaming "SALE!", they were offering a moment of fun. It's a different energy, and it works.
Listen, a lot of these platforms are clunky. They promise integration but what they really mean is you can "share a link" to their janky landing page. That’s not good enough. Users on TikTok behave differently than users on Facebook. The experience needs to feel native. That's one of the first things I check. Does this actually work inside the platform my client uses?
And then there's the cost and complexity.
Everyone always asks me about Gleam. io. And look, Gleam is solid. It's powerful. I've used it. But frankly, it's overkill for 90% of small businesses, and it starts at $39/month for the basic plan that doesn't even have all the features you need. More realistically you're looking at their $97/month plan.
I can set up a campaign in Faisco for a client in under 10 minutes. The last Gleam campaign I ran took me over an hour of fiddling with settings. For a small business owner, that hour is the difference between getting it done and putting it off for another month. The ROI on time is just as important as the ROI on cash.
So what does this all mean for you, a business owner who is probably juggling seventeen other things right now?
Don't get obsessed with "going viral." It's a distraction.
Instead, think about creating one single moment of fun for your customers. That's your starting point. Pick one goal for the next 30 days. Is it more email subscribers? More Instagram followers? More people walking through your door?
Pick one.
Then, find a simple tool-like the ones I mentioned-and create a simple game around that goal. A scratch ticket for 10% off in exchange for an email. A lucky spin for a free coffee. It doesn't have to be complicated. The businesses I work with who do this see, on average, a 200-400% jump in social followers and a 150-300% growth in their email list in the first month.
Not because of magic. But because they stopped shouting and started playing.
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