Remember when Chipotle dropped their bold "The Scarecrow" campaign back in 2013? It wasn't just any campaign—it was the kind that made you question every greasy fast-food cheeseburger you ever loved. The animated short featured a lonely scarecrow breaking free from the industrial food system's clutches, narrating a story about "wholesome" food. The video was gripping enough, but then—boom—Chipotle pulled the classic "we'll give you something to do with your emotions" move and released a game. Yes, a game. Players could help the scarecrow in his quest to farm sustainably, and it beautifully aligned with their message of food with integrity.
Chipotle hit the jackpot in three ways: brand engagement, emotional connection, and, most importantly, building lasting customer loyalty. The game wasn't about winning some fries (though, I'd totally play a game for fries)—it was about discourse, deeper values, and an opportunity to make customers feel like they were part of something bigger. The campaign got millions of views, spurred conversation, and led to an insane amount of brand loyalty. Chipotle didn't just sell burritos—they built a loyal army of burrito-clad soldiers.
And here's the kicker: Chipotle didn't reinvent the wheel—they applied principles that have been lying around in things like your neighborhood's annual "Scarecrow Competition." Copy that idea, but don't stick your customers in a cornfield—stick them in your retention strategy. Need ideas for a scarecrow competition or a killer retention game? Hold on tight. We're just getting started.
Welcome to the part where we get into what all this scarecrow stuff has to do with customer retention.
Like the humble scarecrow standing watch over the cornfields, scarecrow competitions harness the power of creativity. In branding and customer loyalty terms, creativity keeps people engaged. Take this to heart—whether you're running multi-million-dollar campaigns or hitting 'refresh' on your SMS marketing—that persistent problem isn't just gaining customers, but holding on to them for the long haul.
So how does this connect to customer loyalty? Giving customers an opportunity to engage creatively with your brand—through contests, personal input, or customized content—promotes a sense of investment. It's why strategies like customer-generated content (CGC) or interactive events work so marvelously (another scarecrow competition parallel!). People want to see their work. Scarecrow competitions thrive because of that shared love for creativity, and brands can, too.
I don't mean corporate gladiator fights (although viewing figures might not be bad). People love competition when layered with rewards. Who hasn't loved competing to see if their scarecrow has the best "costume," or if their photo submission gets the most likes on Instagram?
Apply this philosophy to your brand by gamifying the customer experience. Whether it's flash sales, countdowns, loyalty challenges, or reward activities (maybe throw in a scarecrow costume contest for digital flash sales—just saying). A little friendly competition can go a long way. It strengthens your retention, boosts engagement across digital platforms, and—in true noble scarecrow fashion—keeps your customers coming back to protect the brand field from competitors.
Give the victors something worth the challenge. Scarecrow competitions end with pride—and maybe a ribbon, bragging rights, and a featured spot at the front of the pumpkin patch. It's tangible, and that's key.
In customer loyalty strategies, tangible rewards—like discounts, exclusive products, or points—are critical. Brands like Starbucks have killed it by offering immediate gratification for loyalty points. Sure, the app feels a bit 'extra' at times, but you know you're checking to see when you'll hit that next Starbucks Gold Member free drink, right?
Let your customers feel their rewards. Don't bury points in a complex alchemy chart that requires a microscope and frustration to access. Make it visible, straightforward, and worth it.
[extensive continuation of customer loyalty strategies...]
"Since using Faisco's game-based marketing tools, our customer engagement has increased by 40%, and we're seeing returning customers participate in almost every interactive event. Who knew people loved digital scarecrows so much?" — Marketing Director, LocalGrow Co.
"Our re-engagement rates on social media campaigns jumped thanks to Faisco's gamification features. The reward-based tasks doubled the shares we saw with previous methods." — Social Media Strategist, HorizonStart Inc.
Luckily, you don't have to be a scarecrow-building expert to captivate and retain customers—leave that to FAISCO, the ultimate SaaS tool designed for small businesses, startups, and marketing teams.
Need a killer marketing contest or a fun event that'll have customers camping out in your comment section? In just three minutes, you can create engaging game-based marketing campaigns, from spin-the-wheel fun to viral share-to-win contests. Your customers won't just mosey past—they'll stop, stay, and never want to leave.
Key Reasons to Choose Faisco:
Your brand's next viral sensation—or, dare I say, scarecrow-centric strategy—is just a few clicks away. Why settle for average customer retention when you can build loyalty that grows field-wide and far beyond? Give Faisco a try—and let's crow about some results already!